Terms & Conditions

Velocity Tech – Terms and Conditions
 

1. Overview
These Terms and Conditions ("Terms") govern the provision of services by Velocity Tech ("we", "our", "us") to the client ("you", "your"). By engaging our services, you agree to these Terms in full.

2. Services Provided

Velocity Tech provides a range of services including but not limited to:

• Managed IT services and support

• Website design and development

• Media, graphic design, and branding

• Photography and videography

• VoIP and cloud-based phone systems

• Social media management and content creation

A detailed scope of work will be outlined in individual project proposals or agreements.

3. Quotations and Pricing
All quotes are valid for 30 days unless otherwise stated. Prices are in Australian Dollars (AUD) and may be subject to change based on scope amendments or third-party cost increases. Additional work outside the original scope will be charged at our standard hourly rate unless agreed otherwise in writing.

4. Invoicing and Payment
Invoices will be issued based on agreed milestones, monthly services, or completion of work. Payment terms are strictly 14 days from the invoice date. Late payments may incur a fee of 2% per month on the overdue balance.

5. Intellectual Property
All intellectual property created by Velocity Tech remains our property until full payment has been received. Upon payment, the final deliverables (e.g., website files, logos, photographs) become your property, excluding any third-party software, stock assets, or licences.

6. Client Responsibilities
You agree to provide timely feedback, approvals, and access to relevant materials (such as logos, content, passwords, etc.) required to complete the project. Delays in providing this information may impact project timelines.

7. Revisions and Changes
Most projects include a set number of revisions as specified in your proposal. Additional changes beyond this may incur further costs.

8. Cancellation and Termination
Either party may terminate services with 14 days’ written notice. You will be invoiced for work completed up to the date of termination. No refunds will be issued for completed services or prepaid hours unless otherwise agreed.

9. Limitation of Liability
While every effort is made to ensure quality and uptime, we are not liable for any direct, indirect, or consequential loss resulting from the use of our services, including data loss, service downtime, or third-party software failures.

10. Confidentiality
We respect your privacy and will treat all information shared with us as confidential unless disclosure is required by law or you provide written consent.

11. Third-Party Services
We may engage third-party services (e.g., domain registrars, hosting providers, stock libraries) as part of our service delivery. We are not responsible for issues arising from these services but will assist where possible to resolve them.

12. Governing Law
These Terms are governed by the laws of South Australia, Australia. Any disputes will be subject to the jurisdiction of South Australian courts.