Privacy Policy

Effective Date: 1/7/2025

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At Velocity Tech ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with us through our website, services, or communications.

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1. What Information We Collect

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We may collect the following types of personal information:

• Name, email address, phone number, and business details

• Billing and payment information

• Technical data (e.g. IP address, browser type, device information)

• Communications and interactions with us (emails, messages, service requests)

• Information relevant to the services we are providing (e.g. login credentials, branding assets, photographs)

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We only collect sensitive information (e.g. login passwords or business systems access) when it is directly necessary for providing our services, and we handle this information with strict confidentiality.

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2. How We Collect Information

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We may collect your information through:

• Direct contact (email, phone, web forms, meetings)

• Website interactions (cookies, analytics, enquiry forms)

• When you engage our services or sign a service agreement

• Social media or marketing interactions

• Third-party integrations (e.g. payment gateways or email marketing platforms)

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3. Why We Collect Your Information

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We use personal information to:

• Provide and manage our services (IT support, web design, media production, etc.)

• Communicate with you about your projects, support, or enquiries

• Invoice and process payments

• Improve our website and service offerings

• Market our services (only with your consent or where permitted)

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We will not use or disclose your personal information for any purpose other than those described above unless you provide consent or it is required by law.

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4. Disclosure of Personal Information

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We may disclose your personal information to:

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• Service providers and contractors (e.g. web hosting, payment processors) who assist us in delivering our services

• Legal or regulatory authorities if required by law

• Third parties with your explicit consent

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All third parties are expected to handle your data in compliance with privacy standards.

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5. Data Security

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

 

This includes:

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• Secure storage of digital files

• Password-protected systems

• Limited internal access to sensitive data

• Regular data backups and system updates

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6. Access and Correction

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You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or out of date. Please contact us using the details below, and we will respond within a reasonable timeframe.

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7. Cookies and Website Analytics

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Our website may use cookies to enhance your browsing experience and analyse traffic. These cookies do not personally identify you but may collect aggregated information. You can disable cookies through your browser settings if preferred.

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8. Changes to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

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9. Contact Us

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If you have any questions about this Privacy Policy or wish to access, correct, or lodge a complaint about your personal information, please contact:

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Velocity Tech
Email: support@velocitytech.com.au
Phone: 08 8821 1909
Website: www.velocitytech.com.au
Address: 2B Goyder St, Kadina, SA 5554